Road Transportation in Malaysia

Where this is concerned, this means that it is naturally very easy if one is heading from one region to another and the situation is slightly different as compared to getting around in the major towns and cities. This is because it is somewhat difficult to understand how the public transportation works especially if one is in Kuala Lumpur, the capital city of Malaysia and the situation is similar in other major cities like Georgetown in Penang and Johor Bahru in Johor.

The best way for anyone to get around is to hail a taxi as bus services can be hard to understand at times. Unless you are very familiar with the regions and routes of these services, chances are you would get lost when traveling. On the other hand, you could also rent a vehicle or engage a chauffeur driven car who will be able to take you to where you want to go and what you want to see.

From the major cities, you could then take express buses which will ferry you to the outskirts and other towns in the many states around the country. This can be done at the few main terminals in the Klang Valley like Puduraya, the Terminal Bersepadu Selatan in Bandar Tasik Selatan or Terminal Bas Putra.

Another option that you can get to other towns and cities is by flying. This is where you will find one of the best budget airlines in the world, which is the award winning AirAsia which services most domestic routes that connect the entire country. AirAsia is an affordable and convenient service which will get you to most of the states while the national airline, Malaysian Airlines also has its own budget carrier, FireFly.

If you are visiting the East Malaysian states of Sabah and Sarawak, it is highly recommended that you rent a 4WD vehicle if you plan to head out to the rural areas because some of the roads are not as developed as those in the cities like Kota Kinabalu, Kuching and Miri. Apart from that, it is also one of the best and most adventurous ways to see the rural areas of the states.

If you like, you can also take the national rail service operated by KTMB (Keretapi Tanah Melayu Berhad) which connects most major cities in Peninsular Malaysia. Here is where you can take your time to go around the states and alight where you like because the rail services basically joins the northern region of Peninsular Malaysia and the south in Johor Bahru before it heads out to Singapore.

Airebus Transport

Executive Class

Our Executive Class Service is a double decker coach. The coach’s upper deck comprises of 30 seater (better view) and with alternate seat sockets. The 3 seats at the lower deck provides you with greater leg room and privacy equipped with individual power sockets.

The coach’s upper deck comprises of 30 seater (better view) and with alternate seat sockets.

The 3 seats at the lower deck provides you with greater leg room and privacy equipped with individual power sockets. It is ideal for business traveler and leisure holiday seekers.

Business Class

Within the Business Class Coach, there are three sections. One section is called Royal and it is with 5 seats. Seat 1A is with the full leg room, the other 4 (Seat 1B, 1C, 5B, 5C) is with large leg room (please refer to the seating plan for orientation).

For the Premier Section (Business Class Only), there is 13 seats and they are in the mid section of the coach.

For the Deluxe Section Business Class Only, there is 5 seats. It is at the rear of the coach and it is close to the gally.

KUL (MV) – SIN (DFS)
Adult
For Registered Frequent Traveller only
Child (above 2 & below 12
years old)
For Registered Frequent Traveller only
Senior
Citizen *
(T&C Applies)
Over counter only
For Registered Frequent Traveller only
Over
counter only
Upper
Deck		 MYR 80.00 MYR 80.00 MYR 50.00 MYR 50.00 MYR 68.00 MYR 68.00
Lower
Deck		 MYR 80.00 + MYR 5.00 surcharge MYR 85.00 MYR 50.00 +
MYR 5.00
surcharge		 MYR 55.00 MYR 68.00 +
MYR 5.00
surcharge		 MYR73.00

Exchange rate is based on 2.38 (e.g. SGD 47.00 x 2.38 = MYR 112.00)

SIN (DFS) – KUL (CP)
Adult
For Registered Frequent Traveller only
Child (above 2
& below 12
years old)
For Registered Frequent Traveller only
Senior
Citizen *
(T&C Applies)
Over
counter only
For Registered Frequent Traveller only
Over
counter only
Upper
Deck		 SGD 47.00 MYR 111.00 SGD 35.00 MYR 83.00 SGD 35.00 MYR 83.00
Lower
Deck		 SGD 47.00 + SGD 2.00
surcharge		 MYR 116.00 SGD 35.00 + SGD 2.00
surcharge		 MYR 87.00 SGD 35.00 + SGD 2.00
surcharge		 MYR 87.00

Over counter only / Call center

KUL – SIN
Adult
For Frequent Travellers only
Child (above 2
& below 12
years old)
For Frequent Travellers only
Senior
Citizen *
(T&C Applies)
Over
counter Only
For Frequent Travellers only
Over
counter Only
Royal MYR 139.00 MYR 139.00 MYR 99.00 MYR 99.00 MYR 99.00 MYR 99.00
Premier MYR 133.00 MYR 133.00 MYR 96.00 MYR 96.00 MYR 96.00 MYR 96.00
Deluxe MYR 128.00 MYR 128.00 MYR 93.00 MYR 93.00 MYR 93.00 MYR 93.00

Exchange rate is based on 2.38 (e.g. SGD 47.00 x 2.38 = MYR 112.00)

SIN – KUL
Adult
For Frequent Travellers only
Child (above 2
& below 12
years old)
For Frequent Travellers only
Senior
Citizen *
(T&C Applies)
Over counter Only
For Frequent Travellers only
Over
counter Only
Royal SGD 69.00 MYR 163.00 SGD 49.00 MYR 116.00 SGD 49.00 MYR 116.00
Premier SGD 65.00 MYR 153.00 SGD 46.00 MYR 109.00 SGD 46.00 MYR 109.00
Deluxe SGD 63.00 MYR 149.00 SGD 43.00 MYR 102.00 SGD 43.00 MYR 102.00

* Transfer to Mid Valley at no additional charges. (subject to availability)
* For other location transfer, please enquire via counter or call center

Welcome to our e-ticketing platform. We hope that this will empower you to have more flexibility in purchasing coach tickets that is at your back and call. Should you wish to know more about the policies related to Airebus on online ticketing; please refer to our Frequently Asked Questions (FAQ).

Please ensure that you understand the terms and conditions (T&C;) for the booking and payment as we are working with our partner, Commerce Payment to perform the payment transaction while having the capabilities to review regularly (for fraud and audit).

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All prices will be in USD (US Dollar) and converted in MYR (Malaysian Ringgit) for e-payment.

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For your information Airebus does not keep your credit card information & database.

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For the purchase from the e-ticketing program you will also gain a souvenir from Airebus (only available from e-ticketing purchase). Provided to traveller on broad of coach by our cabin crew.)

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Terms and conditions apply.

What meals do you serve on board?
 Our menu changes everyday, we serve Western and Asian meals.
 Do I have to pay for my meal?
No, it is part of your coach ticket. However, if you need more F&B services, we have them available via our Aireshoppe. Please request from our Cabin Crew on duty when on board.

Can I request for vegetarian food?
Yes, we can arrange for vegetarian food if you advise us in advance during our counter’s operational hours and more than 2 ½ hours from the trip.

 Can I bring my own food and drinks?
No outside food and drink allowed on board.

 Where does the sun face?
The sun (east to west) on the way from KUL to SIN in the morning and the sun (west to east) on the way from KUL to SIN (in the afternoon). It is the reverse for the passenger if the passenger is traveling from SIN to KUL (in the morning) and SIN to KUL (in the afternoon).

* Curtains are installed to help curb the sunlight if you prefer to cut off the sunlight.

 What is AIREreflexSPA?
AIREreflexSPA is a reflexology services which we provide in our Executive Class and Business Class. Please enquire at the counters.

How can I book it?
You can book AIREreflexSPA when you buy a coach ticket. It is subject to availability. You can also book it through the cabin crew if slots are available during the journey.

What is AIREshoppe?
This is where you are able to purchase selected items on the coach. The list of items varies and is subject to availability. You are also welcome to advise us of items that you feel may be good to also be made available for sale on board of the coach.

How long is the journey?
The journey takes approximately 5 hours. We will make a midway rest for a maximum of 10 minutes toilet stop. This stop is not for meals other than to allow for the pilots to change over or for passengers who wish to have a quick stretch and to utilize the rest stop toilets.

Can I board or alight at points along the journey?
No, passengers cannot board or alight at any point along the way. However, passengers are allowed to alight at the 2nd link causeway subject to signing the consent form.

What is the average speed limit?
90km/hour and can be accelerated up to maximum of 108km/hour during over taking is the provision for our pilots. Otherwise, our Coach Pilots are to adhere to the prevailing traveling speeds as that stipulated by the two countries authorities.
What is the estimated traveling time?
The estimated traveling time is 5 hours (+/-). The traveling time is largely affected by the traffic conditions along the highway as well as at the Malaysian and Singapore Immigration. This is especially so during the School Holidays and Public Holidays.

What is the alcohol/cigarette allowance at the customs?
There are no allowances for liquor/alcohol at the customs. Only cigarettes (1 opened pack) may be allowed at the customs. The relevant duties apply when you make the declaration. Fines will be imposed if you do not declare such items and will caused delays in clearance.

Airebus will not hold the responsibility and reserve the right to leave the customer at the custom check point.

* If you have VISA or customs problems, please inform our Cabin Crew immediately so that they can help you. If they are unable to resolve them, the Coach will need to leave you behind and when you have sorted the immigration or VISA, you can catch the next available coach if there are seats, otherwise, you will need to take you own transport.

Do I need valid traveling documents?
Yes, please make sure that you bring along your valid passport before you travel to your designated location. Valid Passport should be still valid for at least 6 months before expiry time.

Do I need a visa?
It is very important to check if visas are required for your journey because you may be refused entry without a visa and we cannot be held responsible for consequences if access is not granted or if access is delayed due to visa requirements. Singaporeans and Malaysian do not need visas.

Will I be stranded if the coach breaks down?
Airebus shall endeavor to transport you to your final destination/adjacent to your destination by another air-conditioned coach at the shortest time possible. The selection of the coaches will be left to the discretion of our Coach Pilot on duty as when the coach is to breakdown. Our commitment is to transfer you to the city in the fastest possible time by using our coaches or our partners coaches.

What time does the counter operate?
The counter operating hours are as listed on the welcome page of the website.
What time does the call center operate?
The call center operating hours are between 9am to 5pm daily. You can also attain the specific counter numbers via the website.
 What is e-ticketing?
Coming Soon. You will be able to buy tickets online from our web site. Please read our terms and conditions before purchasing.
Do you have packages?
For packages on hotel and/or preferred hotel/coach, please call our Customer Service Officer (CSO) to assist you. We have working arrangements with a Clubtravel Sdn. Bhd. (KKKP4385) (Formerly known as Premium Gold Travel and Tours Sdn. Bhd.) under the brand of clubtravel to assist you with the packages and private arrangements.
Why is there a surcharge for Executive Class Lower-Deck?
There is a surcharge for Executive Class Lower-deck because of the additional space and comfort you get when compared with Upper-deck. Lower-deck is also more comfortable thus you’ll be able to enjoy your own privacy while traveling.
Why is the Business Class with 3 classes with the same coach?
The Business Class is designed to provide luxury to our customer in a more comfortable way. There are 5 seats for the Royal Class, 13 seats for the Premier Class and 5 seats for the Deluxe Class. The Royal Class has a better view and more spacious leg room and the deluxe class is closer to the Gally area at the rear of the coach while the Premier Class is at the mid section of the coach. There are differing surcharge costs with every class.
Can I use credit card to pay for the tickets?
Yes, you can. You can purchase the tickets via our counters. You can pay using Visa or Master Card or Diners or American Express in Malaysian Counters, and in the Singapore Counters, you can pay via Master Card, Visa and Nets, other than paying cash in either counter locations.
What if my ticket has an error?
It will be the responsibility of our personal at the respective counters. Please check with the counter before you are to leave the counter for the accuracy of your ticket purchases as we cannot be responsible after you are to leave the counter.
Do I get a meal if I purchase tickets less than 2hrs 30mins before the departure time?
Airebus is not able to serve you with a normal meal if tickets are purchase less than 2 hours and 30 minutes before the scheduled departure time (and referring this to our counter operating hours). However, instant meals will be served as replacement.

Tickets will only be sold upon your agreement to this minor change to the menu.
What is an instant meal?
Instant meal consists of the followings: 1 cup of instant noodle and 1 bar of cookies or 2 bars of cookies or its equivalent.
 Will the call made to the call center recorded?
Yes. For continuous improvement and audit, the recording will be made for 90 days on all calls between the call center and customers.
Can the coach wait for me if I turn up late?
Our coaches leave on time and with a standard practice of 5 minutes waiting allowance. Please turn up at least 20 minutes before departure. Airebus will not be held responsible if you do not come on time.

For those who bought tickets on-line or via call centre, you are also required to turn up at least 30 minutes before departure time to get the ticket printed and to show your identity card for verification.
 Can I change my travel date and time?
You may change your scheduled travel date on condition that 72 hours notice is given. E.g. If your original departure is on Sat, you need to advise us by Monday.

Administration charges of MYR10.00 for ticket purchased in Kuala Lumpur and SGD5.00 for ticket purchased in Singapore, will be imposed including those purchased on the internet.
Can I get a refund for cancellations?
We do not give refunds for cancellations. No cancellation allowed.
What happens if I don’t show up?
If you fail to board the coach on time or fail to board the coach by the time the coach departs, the ticket is not refundable or exchangeable. This includes of you boarding the coach on the wrong schedule. You will also not be allowed on the coach as we have many set requirements in ensuring that the logistics for each and every passenger is looked into.

However if you wish to board on an earlier coach than your confirmed travelling time, you may do so if you agree to pay for the amendment fees as well as accept an instant meal served to you onboard. You cannot travel after the confirmed travelling date on the ticket because the ticket will not be valid after the travelling date, thus no further amendments can be made.
What are the baggage sizes allowed?
The weight of your baggage must not be more than 20kg and the size is limited to 28? width, 9? height and 22? length for Executive Class. You are allowed to have double the baggage requirements for the Business Class.

* Airebus reserve the right to refuse carriage of your luggage without giving any reason or explanation.
 What is the carry-on-board baggage allowance?
We allow one piece of hand-carried luggage not bigger than 30cm x 20cm x 20cm. Only camera bag or shopping bag is allowed to carry on board.
Do I need to check-in before boarding the coach?
No. Check-in is not required. However, it is more important to sit in the respective designated location that is visible for our cabin crew to call on you, i.e. at the lounge or adjacent to the pick-up/drop-off points.
If I accidentally left something behind, will I be able to find it?
Yes! If your personal belonging is found, we shall safe-keep it until you make your claim that is within 3 days from the date that we are to find them. However, if we are unaware of the item and we have not seen the item; we will not be able to be liable for the item nor will we be responsible for it.
How to do I send a feedback to Airebus?

We are a joint venture company between Millenium Burgess Sdn Bhd (An Investment Company) and Koperasi Setia (M) Bhd (A Malaysian Civil Services Cooperative).

We work with teams of people who have abilities & who have delivered “First Class Service” to which we have our own service cultures that we enforce for service sustainability.

At Airebus, we strive to provide “First Class Service” as that of a plane to our passengers; while we attend to our homegrown service sustainability and safety.

That is why we have a tag line of “Putting You First”.

To ensure that at least 80% of our passengers can concur to our “First Class Service” and where not more than 5% tolerance for delay in a year and not more than 3% for breakdowns.

To provide our passengers with First Class Service as that of a plane to our passengers; on the road that is safe, comfortable and luxurious.

Our Airebus Team is committed to ensure that the services that we provide to you at our counter as well as on board is one that will meet your expectations all the time.

We pride ourselves on services and safety to every one of our passengers and we expect strong product and service knowledge of all our team members.

Jobs
We offer great opportunities for individuals and experienced candidates who love to serve people. We salute people who are self-starters and who want to progress at their own pace. We value sense of humor, team spirit, street smarts, and boardroom polish.

1 Cabin Crew
2 Coach Pilot
3 Customer Service Officer
4 Call Center Officer
5 Operations Manager
6 Trainer
7 Coach Supervisor
8 Public Relations Officer

In our continuous efforts to improve our service, our Cabin Crew will distribute feedback forms. Kindly seal the form after completion.

This would enable us to improve on the areas which we are lacking should there be any and also to recognize good services rendered to our passengers.